296 High St, Sutton, SM1 1PQ

Complaints

We hope that all customers have a great experience however if you’d like to contact us with any concerns, suggestions, or feedback we’d love to hear them.

We always endeavour to go above and beyond to deliver personalised health and well-being services in a friendly and compassionate way. Whilst we always try our best, we realise that sometimes we don’t always get things right. So, if you have concerns, suggestions, or feedback we’d love to hear them.

It’s important that we always try to meet your immediate health needs and take any urgent action that may be needed before trying to resolve your complaint. This may mean contacting another healthcare professional like your GP.

We’ll only discuss confidential information if it’s needed to resolve your complaint and never with a third party unless they have your permission.

We will ensure that:

You will receive a timely and appropriate response
Your complaint is fully investigated
You are treated with respect and courtesy
We keep you informed with the progress of your complaint and the actions we are going to take
We help you to understand our complaints procedure if needed

How to Get In Touch

Email us at [email protected]
Phone us on +44 020 8643 6787 (Monday – Friday 09:00 – 18:30)
Write to us at:
296 High St
Sutton
SM1 1PQ

Complaints Policy – NHS Services (England)

We’ll always offer an apology, if appropriate, and aim to give you a full explanation to resolve the issue to your satisfaction.

If you are not satisfied with the way we handled your complaint, you can escalate your complaint to the local Primary Care Organisation or the Ombudsman.

NHS England

Call 0300 3112233
Email: [email protected] stating
“For the attention of the complaints team” in the subject line
Write to:
NHS England
PO Box 16738
Redditch
B97 9PT

The Ombudsman

Visit www.ombudsman.org.uk
Call the complaints helpline 0345 0154033
Email [email protected]
Write to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

    
 
 
       Posted on Google  
   
   shenny tjandra 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very friendly and helpful staff. Also have the product that I need. Highly recommend.
  
 
      Posted on Google  
   
   Lynn Warehill 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazingly the best in town best service Best customer care and very helpful
  
 
      Posted on Google  
   
   Bobbie Samuels (Bobbie) 
 
 
 
 Trustindex verifies that the original source of the review is Google. Friendly staff, always very helpful 😀
  
 
      Posted on Google  
   
   Jacqueline Brogan 
 
 
 
 Trustindex verifies that the original source of the review is Google. The best always helpful and very hard working
  
 
      Posted on Google  
   
   Juliet Feitelberg 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been using Gaigers Chemist since February 2019. The customer service is fantastic, If an item is not in they tell you straight away to come back a couple of days later. They also do home deliveries which is fantastic,  for people may not be able to get out. I would certainly recommend this chemist. Keep up the good work.
  
 
      Posted on Google  
   
   Bernadett B. 
 
 
 
 Trustindex verifies that the original source of the review is Google. Friendly,professional and very helpful people working at this pharmacy. I highly recommend it. 👍🏻
  
 
      Posted on Google  
   
   Tibor Gabor 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great Customer Service! Always pick up the phone and able to get advice! They have everything!
  
 
      Posted on Google  
   
   JR B 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good Friendly Service; some of staff know you/us which is nice. Also found it easy to phone & they deal with the repeat prescription, easier than the doctors. Also convenient location for us.